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Privacy Policy

Last updated: September 2026

Kensington Tutors Limited (“Kensington Tutors”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services or otherwise interact with us.

Kensington Tutors Limited is the data controller for the personal information we process in connection with our business.

1. Who we are

Kensington Tutors Limited

Registered Office: 21 Silver Street, Ottery St Mary, Devon, England, EX11 1DB

Company Number: 12071543

Email: enquiries@kensingtontutors.co.uk

Website: www.kensingtontutors.co.uk

Kensington Tutors Limited is registered in England and Wales.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

2. Information we collect

We only collect information that is relevant to providing our services, managing our relationship with you and operating our business.

Information about you

  • your name;

  • contact details, including email address, telephone number and postal address;

  • your relationship to the Student, where relevant;

  • information about the Student, including their name, age, school or institution, year group or year of study;

  • educational information, including subjects, examination boards, qualifications, examination dates, academic interests and goals;

  • information relevant to school, university, UCAS, admissions, tutoring or educational consultancy services;

  • information about your requirements, preferences and objectives;

  • information you provide to us in correspondence, telephone calls, consultations, forms or meetings; and

  • information contained in documents or materials you provide to us.

Educational and learning-related information

For tutoring and, where relevant, educational consultancy services, parents or Students may provide documents such as educational psychologist’s reports, dyslexia or other learning-difficulty assessments, reports relating to examination access arrangements such as extra time, school reports, SEND information and other information relevant to the Student’s educational needs.

Some information contained in these documents may constitute special category personal data under data protection law. We will only process such information where it is necessary and lawful to do so. Where special category data is processed, we will have both an appropriate lawful basis under data protection law and the additional condition required for special category data.

Technical information

When you use our website, certain technical information may be collected automatically, such as your IP address, browser and device information, operating system, information about how you use our website, and technical information necessary for website security and operation.

Payment and financial information

For clients, we process information necessary to issue invoices, record payments and manage our financial records. Clients normally pay invoices by bank transfer, and Kensington Tutors does not routinely collect or store clients’ card or direct-debit details.

Where we engage tutors or consultants who are paid by Kensington Tutors, we may hold their bank account and payment details for the purpose of making payments to them and maintaining appropriate financial records.

3. How we collect information

We may collect personal information:

  • when you complete an enquiry or contact form on our website;

  • when you contact us by email or telephone;

  • when you communicate with us by message or other electronic means;

  • when you book or purchase our services;

  • when you provide information during a consultation;

  • when you provide documents or other information relating to a Student;

  • when you complete or accept a Booking Form or our Terms and Conditions;

  • when you make or arrange a payment;

  • when you use our website; and

  • from information provided to us by a parent, guardian or other person acting on behalf of a Student.

We may also receive relevant information from schools, universities, tutors, consultants or other third parties where this is necessary to provide the services you have requested and is lawful.

4. How we use your information

We use personal information for the following purposes.

Providing our services

  • respond to enquiries;

  • understand your requirements;

  • provide tutoring, educational consultancy and related services;

  • match Students with appropriate tutors or specialist consultants where relevant;

  • provide school, university, UCAS and admissions support;

  • communicate with you about the services;

  • prepare reports, recommendations and other agreed deliverables;

  • arrange consultations, meetings and follow-up communications; and

  • administer and manage your relationship with us.

The principal lawful basis for this processing will generally be performance of a contract, or taking steps at your request before entering into a contract.

Managing payments and accounts

  • issue invoices;

  • receive and record payments;

  • manage our accounts;

  • maintain appropriate financial records;

  • recover unpaid amounts where necessary; and

  • comply with legal and accounting obligations.

Depending on the circumstances, the relevant lawful bases may include performance of a contract and compliance with a legal obligation.

Running and improving our business

We may process information where necessary for our legitimate business interests, including to:

  • administer our business;

  • maintain appropriate business records;

  • improve our services;

  • deal with enquiries and complaints;

  • maintain the security of our systems and website;

  • prevent fraud or misuse;

  • establish, exercise or defend legal claims; and

  • protect the rights, property and safety of Kensington Tutors, our clients and others.

Where we rely on legitimate interests, we will consider whether the processing is necessary and whether our interests are overridden by the individual’s rights and freedoms.

Legal and regulatory requirements

We may process information where necessary to comply with legal or regulatory obligations, including accounting, tax, safeguarding and other applicable requirements.

5. Children and Student information

Our services are frequently provided in relation to children and young people.

We may therefore process personal information about a Student where a parent, guardian or other appropriate person engages us to provide services.

We take particular care with children’s personal information and only collect and use information that is relevant to the services we provide.

Where appropriate, we will communicate primarily with the parent, guardian or other adult who has engaged our services, while recognising that Students may themselves be involved in the educational services being provided.

6. Sharing information with tutors, consultants and schools

Tutors and specialist consultants

Where necessary to provide the services you have requested, we may share relevant information with tutors or specialist consultants working with Kensington Tutors. We will only share information that is relevant to the services being provided.

Schools and educational institutions

Where we are providing school search, school admissions or related educational consultancy services, we may share relevant information about the Student with schools or other educational institutions on your behalf. This may include personal identification information, educational information and, where required by the school, passport or other identity documentation.

We will discuss with you what information is to be shared and will seek your agreement before providing information to a school, unless disclosure is required by law or otherwise permitted without your agreement.

7. Other organisations and service providers

We do not sell personal information.

We may share relevant personal information with trusted third parties where this is necessary to provide our services, operate our business or comply with legal obligations.

Wix

Our website is hosted and operated using Wix. Information submitted through our website may therefore be processed through Wix’s systems.

Microsoft

We use Microsoft services, including email and OneDrive, for business communications, document storage and the management of client and Student information.

Banking and payment providers

Relevant information may be shared with our bank or other financial service providers where necessary to receive or make payments and maintain appropriate financial records.

Accounting and professional advisers

We may share relevant information with our accountants, bookkeepers and providers of accounting, bookkeeping or financial management software where necessary to manage our accounts, comply with legal obligations and administer our business.

Other professional and technical service providers

We may use other service providers where necessary for IT, communications, website operation, document management, security or other business functions.

Legal and regulatory authorities

We may disclose information where we are legally required to do so, or where necessary to establish, exercise or defend our legal rights, prevent fraud or crime, protect someone’s safety, or comply with a lawful request from an appropriate authority.

We require third-party service providers who process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

8. International transfers

Some of the organisations and technology providers we use may process or store personal information outside the United Kingdom.

Where this occurs, we will ensure that any required safeguards are in place in accordance with applicable data protection law.

9. Cookies and website analytics

Our website uses cookies and similar technologies. Some cookies are essential for the website to operate securely and provide its core functionality. These cookies cannot be disabled through our website’s cookie settings.

We also use Google Analytics to understand how visitors use our website, including the number of visitors and the pages they visit. This information helps us understand website usage and improve our website and services.

Where cookies or similar technologies require your consent under applicable law, we will obtain the appropriate consent before using them. You can manage your cookie preferences through the cookie settings available on our website and can also control cookies through your browser settings.

Kensington Tutors does not use cookies for direct marketing or to sell personal information to third parties.

10. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

Client and Student information may be stored electronically using systems including Microsoft OneDrive and other secure business systems used by Kensington Tutors.

Information may also be accessed through authorised business devices, including mobile devices, where necessary for the running of the business and provision of our services.

We limit access to personal information to those who need it for legitimate business purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to us over the internet.

11. How long we keep your information

We will not keep personal information for longer than is reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.

The appropriate retention period will depend on the nature of the information and why we hold it.

When deciding how long information should be retained, we may consider:

  • the length of our relationship with you;

  • the nature of the services provided;

  • our contractual obligations and rights;

  • legal, accounting and tax requirements;

  • safeguarding considerations;

  • whether there may be a need to establish, exercise or defend legal claims;

  • the potential for complaints or disputes; and

  • relevant guidance from regulatory authorities.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

We do not retain information simply on a “just in case” basis.

12. Your data protection rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights under data protection law including:

  • the right to be informed about how we use your personal information;

  • the right of access to personal information we hold about you;

  • the right to rectification of inaccurate or incomplete information;

  • the right to erasure of your personal information in certain circumstances;

  • the right to restrict processing in certain circumstances;

  • the right to data portability in certain circumstances;

  • the right to object to certain types of processing, including direct marketing; and

  • the right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and certain exemptions and limitations may apply.

If you wish to exercise a right or ask us about the information we hold about you, please contact us at enquiries@kensingtontutors.co.uk.

We may need to verify your identity before responding to a request.

13. Direct marketing

Kensington Tutors does not use personal information for direct marketing and does not sell personal information to third parties.

14. Confidentiality

Personal information provided to Kensington Tutors in connection with our services will be treated as confidential.

We will only disclose information where this is necessary to provide the services, where you have authorised us to do so, where disclosure is necessary to protect someone’s safety, or where we are legally required or permitted to disclose it.

Further information about confidentiality may also be included in our Terms and Conditions or Booking Form.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we operate our business.

The most recent version will be published on our website.

Where appropriate, we may notify clients directly of significant changes.

This Privacy Policy was last updated in September 2026.

16. Complaints

If you have a concern about the way Kensington Tutors has handled your personal information, please contact us first at enquiries@kensingtontutors.co.uk. We will consider and respond to your concern as appropriate.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Further information about making a complaint can be found at www.ico.org.uk.

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