Tutoring Client Agreement
Terms and Conditions
Tutoring Client Agreement
Updated : September 2026
PARTIES:
Kensington Tutors Ltd. (also referred to as ‘Kensington Tutors’ ‘KT’ ‘we’ or ‘us’)
and
The Parent/Guardian and, where applicable, the Tutee (referred to as "you" or "your"), as identified in the online agreement.
Kensington Tutors provides a personalised Tutor matching and educational support service. We work with families to understand each student's individual needs and carefully match them with Tutors who are well suited to their academic goals, learning style and circumstances. These Terms and Conditions explain the basis on which we provide our Services and form the agreement between Kensington Tutors and the Parent/Guardian or Tutee.
Kensington Tutors aims to build long-term relationships with families based on trust, professionalism and personalised educational support. Where appropriate, we will work with Parents, Guardians, Tutees and Tutors to resolve concerns constructively and to ensure that each tutoring arrangement has the best possible opportunity to succeed.
Definitions
"Lesson" means any tutoring session arranged by Kensington Tutors.
"Lesson Fee" means the fee agreed for a Lesson.
"Services" means the tutoring and related services provided by Kensington Tutors.
"Tutor" means a Tutor introduced by Kensington Tutors to provide tuition services.
TERMS AND CONDITIONS
In this Agreement are the Terms and Conditions which you must read and agree to, to commence working with Kensington Tutors. These Terms and Conditions may change from time to time.
Tutee (and Parent/Guardian) Duties
1.1 A Tutee who is under 18 years of age must have consent from a parent or a guardian to register and that parent or guardian must enter into any agreement with Kensington Tutors to provide tuition services. The parent/guardian will be entitled to check the credentials of the Tutor. Kensington Tutors is not responsible for any disputes regarding parental consent. For both at home and online lessons there must be a responsible adult on the premises while the lesson is taking place.
1.2 A Tutee (and Parent/Guardian) must not publish any abusive comments about a Tutor or a Tutee. This includes defamatory or derogatory comments. Concerns should be logged with Kensington Tutors in the first instance.
1.3 Kensington Tutors is not responsible for examination entry; this is the sole responsibility of the Tutee (and Parent/Guardian).
1.4 A Tutee must not request, and a Tutor must not agree, to complete coursework, essays, or other assignments for a Tutee.
1.5 A Tutee (and Parent/Guardian) agrees not to make any agreement or arrangement with a Tutor which is intended to circumvent the relationship between Kensington Tutors and a Tutor. Also, the Tutee agrees that during the period of any tutorial engagement and for the period of 6 months from the conclusion of the tutorial engagement the Tutee will not book lessons directly with the Tutor.
1.6 A Tutee must ensure that he has given enough information to the Tutor, including his correct address/email, to allow the lesson to take place. If a lesson is to take place at the Tutee's home, the Tutee must ensure a suitable setting for the lesson. Parents/Guardians of a Tutee who is under 18 must give their permission for contact details of the Tutee to be given to the Tutor. Communication will be via email, not social media channels. Parents/Guardians will be copied in on emails to an under 18 Tutee. . Parents/Guardians of a Tutee who is under 18 must ensure there is a suitable adult on the premises, both when lessons take place in the home and online.
1.7 Lessons should be cancelled as soon as possible. Cancellation of a lesson with at least 24 hours’ notice will normally incur no Lesson Fee. Cancellation with less than 24 hours’ notice, or non-attendance, will normally result in the full Lesson Fee being charged because the Tutor’s time has been reserved. Where Kensington Tutors is able to reallocate the Tutor’s time, it may reduce or waive the charge. In the case of young children (primary age), a cancellation on the day for sickness, where the child has not been sent to school, will not be charged as long as Kensington Tutors has been informed around the same time as the school is informed of an absence.
1.8 A Tutee (or Parent/Guardian) must cancel a lesson by contacting the Tutor and receiving confirmation. Kensington Tutors must also be copied into this email.
1.9 If a lesson or series of lessons is cancelled after the Tutor has been confirmed and substantial work has been undertaken by Kensington Tutors to arrange the Tutor, Kensington Tutors may charge an administration or introduction fee reflecting the work and costs actually incurred. Any such fee will be communicated to the client before it is charged.
1.10 A Tutee should inform Kensington Tutors of a Complaint by either phone or email as soon as reasonably possible after the relevant lesson.
1.11 Unless otherwise agreed in writing, regular tutoring will be invoiced monthly in advance for lessons scheduled for the relevant month. Payment should be received within 72 hours of receipt of the payment invoice. If a Tutee has an outstanding payment after 72 hours, Kensington Tutors may suspend future lessons until payment is received.
1.12 Kensington Tutors may continue to seek payment of outstanding sums following the scheduled end of the relevant Lesson, by contacting the Tutee by email, SMS and Phone.
1.13 Where a family wishes to end regular weekly tuition, four weeks’ notice should normally be given. Kensington Tutors will not charge for lessons that will not be provided during the notice period, except where a lesson has already been delivered or a lawful cancellation charge applies.
General
2.1 All business undertaken by Kensington Tutors, a Tutor and/or a Tutee or his parent/guardian is transacted subject to these Terms. In the event of any conflict between these Terms and any other terms and conditions, these Terms shall prevail.
Obligations of Kensington Tutors and related provisions
2.2 Kensington Tutors has been established to facilitate contact between a Tutee and a Tutor in order to organise tutoring sessions when required.
2.3 Kensington Tutors will take precautions it considers appropriate to keep the details of a Tutor and Tutee secure but will not be liable for unauthorised access to the information provided by a Tutor and Tutee of Kensington Tutors.
2.4 Kensington Tutors will complete background checks on the expertise, qualifications and safeguarding of the Tutor on behalf of the Tutee through assessment of their CVs, the interview process and completing a DBS check.
2.5 If a Tutor becomes unavailable or is no longer able to provide the Services, Kensington Tutors will use reasonable endeavours to identify and introduce a suitable replacement Tutor, taking into account the Tutee’s requirements, the nature of the Services and Tutor availability. Kensington Tutors does not guarantee that an immediate replacement will be available or that a replacement will have identical qualifications, experience or availability. Where a suitable replacement cannot be provided, lessons that have not taken place will not be charged or, if already paid for, will be credited or refunded as appropriate.
2.6 Kensington Tutors may recommend a different Tutor where it considers that a change would better meet the Tutee’s requirements. Any such change will be discussed with the Tutee and/or Parent/Guardian.
Liability, Indemnity and other provisions
3.1 Kensington Tutors does not guarantee that a Tutor will be secured to meet the Tutee's needs.
3.2 Kensington Tutors is not responsible for any grade received by a Tutee or any consequence that examination grades entails.
3.3 The Lesson Fee and any other agreed fees will be confirmed before the relevant service is provided. Unless otherwise agreed, all payments are to be made in pounds sterling. The client is responsible for any bank or payment charges incurred in making a payment. Trial lessons are payable in advance. Unless otherwise agreed, regular tutoring is invoiced monthly in advance for scheduled lessons.
3.4 Prepaid packages, including UCAS support or intensive examination preparation, will be subject to the package terms communicated to the client at the time of purchase. Any unused element will be dealt with in accordance with those terms and applicable consumer law.
3.5 Nothing in these Terms and Conditions limits or excludes any statutory rights the client has under applicable consumer law. In particular, services will be provided with reasonable care and skill as required by law.
3.6 Kensington Tutors does not guarantee any particular examination grade, university admission or other academic outcome.
3.7 Kensington Tutors is not responsible for circumstances outside its reasonable control, including a Tutor’s illness or other unexpected unavailability. Where such circumstances occur, Kensington Tutors will use reasonable endeavours to arrange an alternative Tutor or reschedule the lesson.
3.8 Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
3.9 Subject to clause 3.8, Kensington Tutors’ liability arising from the provision of its services will be limited to losses that are reasonably foreseeable and directly caused by a breach of this Agreement, subject always to the client’s statutory rights.
Intellectual Property
4.1 The code, brand and intellectual property of Kensington Tutors cannot be reused without Kensington Tutors consent. All copyright, trademarks, and other intellectual property rights in and relating to Kensington Tutors (including the material which is contributed by tutors and tutees) are owned by Kensington Tutors. It is prohibited to copy, distribute, show in public or create any derivative work from Kensington Tutors, or any of the material which is found at Kensington Tutors without the consent of Kensington Tutors. Please see our Copyright Notice, which forms part of these Terms and Conditions.
Miscellaneous provisions
5.1 Kensington Tutors reserves the right to withdraw or modify aspects of the Kensington Tutors Website or the entirety of it.
5.2 Kensington Tutors may contact its clients using the details Kensington Tutors have stored on their account, including by email and phone, for the purposes of administering the Services, dealing with accounts and communicating important service information.
5.3 Kensington Tutors may use appropriately anonymised or aggregated information for statistical analysis and business purposes. Personal information will be handled in accordance with the Privacy Policy.
5.4 Privacy Policy (which can be found on the Kensington Tutors home page): Kensington Tutors Privacy Policy forms part of these Terms and Conditions and explains how Kensington Tutors may handle personal data. Given the global nature of the World Wide Web, any posting on the Kensington Tutors Website (including any which contain personal information) is, of course, accessible to internet users around the world.
5.5 Entire Terms and Conditions: These Terms and Conditions include Kensington Tutors Privacy Policy and copyright notice. Those without signed agreement do not have a right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these Terms and Conditions.
5.6 Severability: In the event that any term of these Terms and Conditions is held to be invalid or unenforceable by judicial decree or decision, the remainder of these Terms and Conditions shall remain valid and enforceable.
5.7 English law applies to these Terms and Conditions and, subject to any mandatory consumer rights, the courts of England and Wales have jurisdiction.
Statutory Cancellation Rights
6.1 Where a consumer contract is entered into at a distance or otherwise falls within statutory cancellation rules, the client may have a 14-day right to cancel the contract. Kensington Tutors will provide the information required by law.
6.2 If the client asks Kensington Tutors to arrange or begin tutoring during the statutory cancellation period, the client may be asked to make an express request for the service to begin during that period. Where permitted by law, the client may be required to pay for services supplied up to the point of cancellation.
6.3 Nothing in these Terms and Conditions is intended to remove or reduce any statutory cancellation or other consumer right.